Contact information
How to reach us
Vellora is an online store. There's no shop floor and no call centre — but there is a person reading the inbox every business day.
hello@shopvellora.co — this is the fastest way to reach us and the best route for anything about an existing order. Please include your order number.
Contact form
You can also write to us through the contact page. It reaches the same inbox.
Response times
We reply to every message within one business day, and always within two. We're reachable Monday to Friday. Messages sent over a weekend or public holiday are answered on the next business day.
Where we are
Vellora operates from Texas, United States and ships domestically.
What to contact us about
- Order status or tracking — include your order number and we'll chase the carrier
- Returns and exchanges — see Returns & Refunds, then email us to start one
- Sizing help — tell us the style and your measurements and we'll recommend a size
- Something went wrong — send a photo and we'll make it right